Urbane Homes Pty Ltd and related entities

Introduction

Urbane Homes Pty Ltd (“Urbane Homes”, “we”, “our”, “us”), including our related entities, partners, and businesses, is committed to respecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Why do we collect personal information, and how do we use it?

We collect personal information:

• To deliver our products and services.
• To tell you more about them.
• To meet legal and contractual obligations.
• To run promotions and marketing activities.
• To manage our relationship with you, including responding to enquiries, and notifying you of events, products, and services you may be interested in.

How do we collect your personal information?

We obtain information:

• Directly from you in person via sales or customer support, through our website, social media, phone calls, display homes, printed or electronic forms, and mobile apps (“Collection Channels”).
• From service providers or other businesses working with us in connection with our projects or services (“Service Provider Channels”).

What types of personal information do we collect?

We may collect:

• Your name, date of birth, contact details (phone, email, home address).
• Information for customer relationship management, market research, and your interests or preferences.
• For specific purposes such as financing or contracting, we may also collect loan, financial, banking or guarantor/next-of-kin details.
• From service providers, information about your employment, business, or trading history.

How do we use your personal information and whom may we disclose it to?

We use your personal information for the purposes stated at the time of collection, or any reasonably related secondary purpose. By providing this information, you consent to us using it to:

1. Provide our products or services.
2. Carry out any activities you requested.
3. Manage our relationship with you.
4. Monitor online activity on our websites or apps.
5. Market and improve our products and services (including online).
6. Respond to serious threats to individuals or public health.
7. Respond to suspected unlawful activity.
8. Comply with legal requirements.

We may share your information:

• With other entities within the Urbane Homes group.
• With third parties providing services to us (e.g., IT services, database management, mail‑outs, payment processing, debt collection, marketing, advertising).
• With third parties authorized by you to receive your information.

Can you remain anonymous or use a pseudonym?

Where practical, yes. However, if you do not identify yourself or provide required information, we may be unable to provide the requested product, service, or information, and may need to cease or modify a sales process, contract, or offer.

Direct marketing

If you provide your personal information and consent to receive direct marketing communications, you authorize us to send promotional materials about our products and services. You may opt out at any time via an unsubscribe link or by contacting us directly.

Will your information be disclosed overseas?

We are unlikely to disclose your personal information outside Australia, but if it becomes necessary, you will be informed.

How can you access and correct your information?

You generally have the right to access your personal information, subject to limitations under the Privacy Act 1988. We may ask you to confirm your identity and may take time to retrieve data from storage.
You are encouraged to keep your information current and correct any errors, request deletion, or opt out of further contact.

Cookies and website tracking

When you use our website(s) or apps, we or our IT service providers may collect data via cookies, tags, web beacons, log files, and clickstream data to understand and improve your user experience. This data is usually not linked to your identity, unless you have identified yourself or accessed via links in our communications.

How can you make a privacy complaint?

You can contact our Privacy Officer using the details below. We will review and respond to all complaints appropriately.

Will this Privacy Policy change?

We may update this policy from time to time. Amendments will take effect immediately when posted on our website.

Who can you contact about privacy matters?

Privacy Officer
Email: info@urbanehomes.com.au
Postal: Level 5, 127 Creel Street. Brisbane QLD 4000